In the last decade or two, the complete scenario of the telecom sector in India has changed. With the advent of smartphones and internet services, the way people communicate has undergone a complete transformation. But, the one thing that stays consistent is the hesitation of the telecom companies to provide their consumers with a satisfactory post-sale customer service.
The major issues faced by customers with regards to the customer care services in the Indian telecom sector are:
- Waste of Time: The one thing that’s common in most customer care offices is that they are slow. The attendants are ill-informed, or often misinformed; the IVRs are confusing, and the wait time is way too long.
- MNP, DND and other services: Mobile Number portability and various other related services have also come as a boon to the ever increasing mobile phone using population of the country. But in order to avail such services, the customer has to directly contact the telecom companies. This is another huge issue because of the automated response services at the end of every customer service helpline, which don’t understand the specific demands and requirements of the consumers.
The new BillBachao mobile app is able to provide the best possible solutionsto such customer problems, with an ‘easy to use self-help’ system on their app.
The self-help section of the BillBachao mobile app has features like requesting for MNP and activating DND. A customer can simply click on “Request” option and wait while the app processes it. Some other options available on the app include, placing a request for switching to 3G or 4G networks, getting alerts when a new suitable plan appears, etc.
Another unique feature this Self-Help section includes is the multiple recharge service. This feature aims at further reducing the time taken for mobile payment transactions.
- Firstly, this feature enables the users to choose between attractive combos providing the option of recharging simultaneously for talk-time, internet usage as well as messaging, for the lowest possible prices.
- Another facility this feature provides is recharging multiple numbers at the same time with the same credit card or bank account, saving the user from having to enter these crucial details multiple times.