Please check the number and mobile plan chosen to ensure that you get what you are paying for as refund or exchange or transfer is not permissible once the transaction is successfully processed. However, the money would be reversed to the source within 72 working hours, if you have been billed for a transaction that has not been processed. You can raise a request by sharing the transaction details with the help of a form available on the contact us page on the website, should you have any queries regarding the same. Please do include the mobile number involved in the transaction, transaction ID, operator name, circle, and recharge value for us to help you on queries related payment or transaction. The refund would be reversed to the source within 7 working days, In case you are entitled to a refund.
Digissential Enterprises Pvt. Ltd. (referred to as ‘we’’ here on) reserves the right to change, modify, add or remove portions of this policy at any time, at our sole discretion. We recommend that you review this policy periodically to ensure that you are aware of the current practices.
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