Frequently Asked Questions

  • About BillBachao
  • Recharge & Refund
  • 2G, 3G, 4G

Yes. In fact, using the Bill Bachao App will be an enriching experience as it automatically captures your usage data and many additional mobile services like activating DND, deactivating VAS, checking your balance, etc. can be done with just one click of a button. You can also recharge through our mobile app.

The Bill Bachao App is available for Android users only. You can download the Bill Bachao App for your app store. Check out the details here: http://bit.ly/BillBachaoMobile

No. Bill Bachao is currently only available for Android users.

Bill Bachao is completely free to use App/service.

Every day Mobile Operators are launching and discontinuing hundreds of new plans across various states, which means you end up with tens of thousands of plans and options to choose from. At Bill Bachao, we go through those plans and recommend the best plan that suits your usage.

We also recommend the best network in your location based on the network's signal strength, data speed and user ratings.

We offer a quick recharge service where you can set reminders for expiry and save plans for future use. You can also recharge for family and friends, all in one transaction (Group Recharge), through us.

To make your mobile service experience easy and seamless, we offer one click solutions for activating DND, deactivating VAS, checking balance and much more on our app

We take your exact usage and map them against millions of combinations of plans available in the market to arrive at one which best suits you. We also consider network data points of your location and everyone around to arrive at a network which is best suited for you.

An optimized plan/top-up combination can cost Rs. 312 whereas a badly chosen plan can cost more than Rs. 2000. Mobile number portability (MNP) has rolled out across India making this the best time to re-evaluate your mobile plan and change operators.

We update our service at least daily and are working on tools and processes to help us do this in real time.

Signal strength is measured in dBM, we have categorized all signals below -75dBM as good, between -75 dBM and -100 dBM as Average and below -100dBM as poor.

All the information pertaining to signal strength and data speed is crowd-sourced from all our user's handsets for a particular location. (for iOS and Web users we will not be able to take this information). User ratings is the average of the ratings shared by all our users.

Whilst our Mobile App captures your usage information automatically, on our site, you have to enter details about your usage. This helps in giving you a more accurate recommendation for your mobile plan. Different plans offer different benefits depending on your usage and in order to improve accuracy it is always better to provide as much detail as possible

We use information to provide you with savings and network recommendations. You can read details in our terms and conditions to find out more. Data is made anonymous and you can be certain that your exact information is never shared.

We would love that! You can share your feedback at care@billbachao.com

Yes, keeping in mind the importance of your time and to make your recharge experience hassle free, you can recharge on our website without creating an account. However, you need to register on our app to avail recharge and other services.

Bill Bachao strives to offer a simple experience of recharge to a user. We also recommend the best recharge to you depending on your usage. Our aim is to support users to be on the right plan and right operator at all times. Also, with Bill Bachao you can buy multiple plans at one time. You do not need to go back & carry out multiple payment transactions for a single mobile number. You can also recharge for your friends and family in the same transaction, thereby making the process of recharge fast and easy.

Bill Bachao supports recharges & recommendation of plans & networks for all major operators across India.

Not at all! We store partial credit card information if you select the "Save my card" option on the payment page. For your next recharge, you will not have to type in your complete credit card or debit card details, but just enter your CVV number and your bank authentication code. Please note until you fill in these details your card cannot be used for any transaction.

The CVV Number ("Card Verification Value") or CV2 on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code. This is for security purposes.

At Bill Bachao, all recharge requests are processed immediately after successful payment transaction. However, in a situation like this, you can drop in a mail at care@billbachao.com or send a message to our WhatsApp no: +91- 9004144419 or call our customer care no: 022-42133200. Our operator will check the status of your transaction and appropriately initiate a refund request.

In case if our system has not automatically detected your new mobile network, we have an option for you to edit your mobile network. So you can just change your network and you are good to go.

Just enter your mobile number and monthly bill (no need to enter bill in the app) and Bill Bachao will recommend 3 best plans for you. If you wish to explore more options, then click on the 'Browse Plans' button, which will display full talktime, 2G, 3G, local & national packs. You just need to click on the plan you want to recharge.

Once your recharge transaction is successful, you will receive a confirmation on the site/app and an email from care@billbachao.com. You will also receive a SMS from your operator stating that recharge has been done.

Possible reasons for such an error to occur are:

User selects a wrong plan for recharge

User enters incorrect payment details

User cancels his transaction

Internet connection problem occurs

Operators decide the offers on each recharge denominations and they can change the offer from time to time. Hence, you should always click on Browse Plans to view all plans that are currently available.

The talk time that you receive after doing a recharge is defined by the mobile operator and we have no control over it. Different recharge values give different amounts of talk time. Sometimes, the recharge value that you enter could be a special recharge that might give you free SMS, free data usage or reduced call rate without giving you any talk time. It is recommended that for all such cases, you check directly with your mobile operators.

Yes, you can recharge through web, mobile web or app from Bill Bachao.

Yes, in fact we recommend you to use our mobile app for recharge. Our app allows you to monitor your usage, recommends the best plan for you and tracks your pack expiry, if you have purchased through Bill Bachao.

Absolutely. You can recharge for your friends & family in one transaction by using Bill Bachao. You just need to know the mobile number to make a successful recharge.

Yes. Billdesk is our payment gateway partner and the same system is used by most Indian e-commerce portals. All the transactions are executed securely and no critical information regarding your payment is ever accessible by any employee or third party.

Yes, you can use your Debit/ATM card, Credit card, Net banking and the following wallets/cash cards – Icash Card, MobiKwik, Paycash, Oxigen wallet, Vodafone M-Pesa and Pockets (Powered by ICICI Bank).

We strive to respond to your query within 24 hours, however sometimes it may take a bit longer.

3G is the third generation of mobile phone standards and technology. It means faster internet speeds, which means you can enjoy faster video and browsing.

The operators have launched 3G as small screen plans for mobile phones and large screen plans for data cards. 3G phones can accommodate broadband applications like video conferencing, video streaming etc. While 3G data cards deliver data to your PC or other devices.

No. 3G features are available only on mobiles that support HSPA and WCDMA bands. If you are unsure whether your phone supports 3G, download our app and we will tell you

3G networks have potential transfer speeds of up to 3 Mbps (about 15 seconds to download a 3-minute MP3 song). For comparison, the fastest 2G phones can achieve up to 144Kbps (about 8 minutes to download a 3-minute song).

It completely depends on your data usage pattern. Bill Bachao is your ultimate solution for making the right choices on 3G plans.

4G is mobile communications standard intended to replace 3G, allowing wireless Internet access at a much higher speed. Soon to be launched in India in a big way.

If you use your phone for downloading images & videos on WhatsApp, watch lot of clips on Youtube or watch Facebook videos or if you use google map services consistently you should try 4G services offered by operators

Most service operators have enabled 4G by cities, but coverage for 4G is expected to improve further. Download the Bill Bachao app and we will keep track of such deployments and will let you know if you have 4G in your location.