Refund Policy

All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number you purchase. Recharge for and all charges that result from those purchases. BillBachao is not responsible for any purchase of Recharge for an incorrect mobile number. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer service email address mentioned on the Contact Us page. Please include in the email the following details – the mobile number, operator name, Circle Name, Recharge value, Transaction date and Order Number, Transaction ID. BillBachao shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of receipt of your email, while we will strive to process the refund within 24 hours.

Digissential reserves the right, at its discretion, to change, modify, add or remove portions of this Policy at any time. Digissential recommends that you review this Policy periodically to ensure that you are aware of the current privacy practices.

Who can get a refund?

  • BillBachao gives refund if payment is successful, but user is not able to get recharge.

How to request a refund?

  • Fill in the Customer Support form and mention – the mobile number, operator name, Recharge value, Transaction date and Order Number.

  • Please note that banks take 3-5 days to process the refunds.

I made a payment, but my mobile did not get recharged. What to do?

  • Login to, go to Contact Us section and enter your transaction ID to check the status. If recharge is not successful your payment will be reversed within 24 hours, in case of delay please fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours.

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